UX Fail: Coupons.com
My wife asked me to print some coupons for her and I was blown away by some of the UX choices Coupons.com made. For this post, I’m going to let the screenshots and captions do the talking.
Note that I am using Google Chrome. IE6 is supported, but not Chrome?! They support Safari, which is also webkit, but not Chrome?
Wait, why is printing a 3 step process? I need to install a plugin to print? Did I read that right?
Yep, they were serious. I have to install something on my computer to allow me to print. I wonder if anyone ever showed these guys the print function available on, oh, every modern computer and browser?!
Okay, plugin installed, back to this screen. At this point I’m just curious what happens.
At this point I click print and nothing happens. No visual feedback. I didn’t get the usual print window that always comes up. I walk over the printer and TADA! my page has printed. Funny, because I actually wanted to pick another printer to print to, but apparently that’s not important to the coupon.com group.
Fail.
